Refund policy

We put at your disposal the exchange and return policy of www.scatolabags.com

IMPORTANT POINTS

i.) Once payment has been accepted by the website, orders cannot be cancelled.

ii.) Our products are handmade, that is why colors may vary as well as measurements may vary from 1 to 8 mm approximately.

iii.) PERSONALIZED BAGS DO NOT HAVE EXCHANGES OR RETURNS OF ANY KIND, SINCE THEY ARE UNIQUE PIECES MADE ESPECIALLY FOR THE CUSTOMER.

PLEASE BE 100% SURE ABOUT YOUR PURCHASE BEFORE MAKING IT.

RETURNS & EXCHANGES

i.) For any exchange or return of products, the customer has up to 48 hours from receiving their purchase to notify us via WhatsApp +52 (395) 112 7195. After these 48 hours SCATOLA BAGS is not responsible.

ii.) To make an exchange, the product must be in its original packaging with all its accessories.

iii.) The products must be carefully used because they are made from wood. Stains, scratches, scuffs, sun discoloration are not considered manufacturing defects. No changes will be made to products that have been exposed to improper use or weather changes.

iv.) We do not accept exchanges and returns of products purchased through channels other than www.scatolabags.com.

v.) Returns or exchanges on clearance merchandise will not be accepted.

vi.) SCATOLA BAGS does not make monetary refunds, it only makes exchanges of the same product. If the product has not been accepted by the website, a product of the same value will be offered or exchanged for credit in the online store.

vii.) For any exchange or return, the customer must be responsible for the shipping costs, as well as the FRAGILE label.

MANUFACTURING DEFECTS

i.) If the product arrives damaged, the customer has up to 48 hours from receiving their purchase to notify us via WhatsApp +52 (395) 112 7195. After these 48 hours, SCATOLA BAGS is not responsible.

ii.) You will need to attach several photos of the bag in your WhatsApp message to verify the damage.

iii.) Once the product change is approved, the customer must pack their order in its original packaging with all its accessories. Since if the bag arrives affected by the shipment, SCATOLA will not be responsible.

iv.) In such exchange, the customer must be responsible for the shipping costs, as well as the FRAGILE label.

BAG REPAIRS

At SCATOLA we have the repair service for your bag. No matter how much time you have with it, we will repair it.

i.) If you require repair service, contact us via WhatsApp +52 (395) 112 7195. Please attach photographs to verify the damage.

ii.) Once we confirm that there is a solution, you can send your bag to our workshop. You must be responsible for the shipping costs to and from the workshop, as well as the FRAGILE labels.

iii.) The cost of the repair will depend on the damage to the bag.

iv.) Repair time may extend from 7 to 30 days. Once repaired we will notify you via WhatsApp.

ACCEPTANCE OF THE TERMS

By purchasing or using www.scatolabags.com you accept the established terms and conditions, which may change without prior notice.

Last update January 2024.